Be able to provide all essential or primary information relating to products and services in alternative formats within a reasonable period of time upon request. Such material should be available in Braille, large print or audio format.
Have a clear policy on how to deal with visually impaired customers' needs. All staff should be aware that material is available in alternative formats and should be aware of the procedure to follow if such information is requested.
Where appropriate, records should be retained relating to the customers preferred method of communication and all measures should be followed to ensure that the individual receives further information in their desired format.
Ensure that reasonable efforts are made to make signs accessible to visually impaired customers (i.e. fire exit, toilet facility signs, etc) in areas that are used by customers or the general public.
Be prepared to ensure that a reasonable percentage of staff receive training in regards guiding a visually impaired person in everyday situations as well as in emergency scenarios.
Demonstrate that the organisation is compliant with current equality and disability legislation.
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